Privacy Policy

The TM Studio Pty Ltd T/A Agents of Spring (ABN: 88142805196) (“AOS’) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).

AOS have adopted the Australian Privacy Principles (APP’s) which govern the way we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner  at

What is personal information and why do AOS collect it?

Personal Information is information or an opinion that identifies an individual.  Some examples of personal information we collect include: names, addressed, email addresses, phone numbers, opinions and feedback.

AOS may also collect personal information in the form of photos or videos provided by you, or through the collection of data via passive listening apps only if you have agreed to participate in these activities.

When AOS collect Personal Information, we will where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, AOS will collect your Personal Information only from you, in the course of you participating in research or workshops. However, in some circumstances AOS may be provided with information by third parties such as whether or not you are a customer of a particular business. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

AOS will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you. AOS will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by Australian law.

Security of Personal Information

In the course of conducting our work AOS may rely on third party service providers to host or store the data we collect who are located overseas. In most cases, this research information will not be personally identifiable. AOS will also take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy and/or are subject to similar privacy laws and you have the ability to enforce those rights.

When your Personal Information is no longer needed for the purpose of which it was obtained, AOS will take reasonable steps to destroy or permanently de-identify your Personal Information.

Disclosure of Personal Information

AOS will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities.

Your personal information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure
  • Where required or authorised by law

Access to your Personal Information

You may access the Personal Information AOS hold about you and to update / correct it.  If you wish to access your personal information, please contact us in writing at

In order to protect your Personal Information AOS may require identification from you before releasing the requested information.

Policy Updates

This policy may change from time to time and can be found on our website

Questions and Complaints

If you have any questions about this Privacy Policy please contact us at:  Phone: 03 9629 8998